Terms & Conditions

These terms and conditions will apply to all transactions placed online or directly with Luggage Superstore Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed following English Law, and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this website, you are agreeing to these terms and conditions. In addition to our Terms & Conditions, please take the time to read our Privacy & Security Policy

We are pleased to accept orders using any of the following methods: Credit card, debit card, PayPal or Klarna. We also offer several Buy Now, Pay Later Options. All online transactions are processed via a secure server. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. If your card issuer doesn't authorise payment to us, we won't be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid payment method in the name of the registered cardholder.

Luggage Superstore reserves the right to cancel or refuse any orders without prior notice. We will not accept responsibility for any losses incurred as a result.

The web price shown includes VAT at 20%. To calculate the tax-free value of the goods, divide the price shown by 1.20. All prices are shown in pounds sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Whilst every effort is made to ensure the pictures and colours depicted on the website match those of the actual product, some colours may vary due to technical limitations. Prices, product descriptions and specifications are checked to the best of our ability. While every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to change any product specifications, images and product details at any point.

Any information displayed on our website(s) or other printed matter by the company is not regarded as authoritative or certified as the best practice and is only considered to be helpful supplementary advice to other certified codes of practice. Some sizes may have a tolerance of up to 2cm. This may be of particular importance for cabin luggage. Luggage Superstore cannot be held responsible for any fees resulting from size discrepancies.

All sizes quoted on our products include the wheels and any outer fittings that may be present on products included but not limited to:

• Handles
• Wheels
• Locks
• Pockets
• Sleeve straps

All information on our website is updated regularly in accordance with the manufacturers guidelines.

Luggage Superstore reserves the right to amend any pricing or remove any discounts on products without prior notice. 

Luggage Superstore reserves the right to remove or change any voucher or discount codes offered at any point without notice. Discount codes can only be used by customers ordering from within the United Kingdom. Voucher codes are not stackable, meaning only one discount code can be used on any order.

We cannot be responsible for the validity of voucher codes offered on third-party websites.

Luggage Superstore E-Gift Cards can be used to buy any item on our website. In order to be as environmentally friendly as possible, all E-Cards are sent via email. These can be printed off and given to somebody else if required, but Luggage Superstore does not offer physical cards/printouts ourselves. The E-Card contains the monetary value paid in advance at the point of purchase. It is not a credit card, charge card, cheque guarantee card, or debit card, and the balance on your card will not earn any interest.

If items exceed the amount of the E-Gift Card, the balance can be paid by our usual means of payment, ie, PayPal, Credit Card, Debit Card, etc. E-Gift Cards are activated at the time of ordering and will expire twelve months after activation. Once the E-Gift Card has expired, the balance will no longer be available. Please treat the E-Gift Card Voucher like cash - If lost, the balance of funds on the E-Card will be lost.

The full value of the E-Gift Card should be used on one purchase and they can only be used once. Codes on E-Cards are automatically generated by our store.

We will only provide an additional voucher code for the remaining amounts to be used against further purchases at Luggage Superstore.

Gift Card purchases are made in accordance with our existing terms and conditions. E-Gift cards can be refused, terminated, or deemed void at our discretion. Luggage Superstore may update these Terms and Conditions from time to time. We will notify you of any change to these Terms and Conditions as required by law. Please check our website periodically for updates. If you have any questions or complaints about your purchase, please contact us, quoting your order number in your confirmation email.

All contracts shall be governed by and construed under English Law, and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. E-Cards can be passed on to other customers as a gift or at the customer's discretion. Codes can only be used once and will be deemed void after use.

Some of our products include Free Gifts. Free Gifts offered at any one time are based on a ‘per order’ rather than a ‘per item’ basis and apply while stocks last. We reserve the right to substitute any free gift with an equal or higher value item. Luggage Superstore reserves the right to remove Free Gifts without prior notice.

All items supplied to the customer remain the property of Luggage Superstore until final payment of all sums owing in respect of those goods has been received in full by us.

If you wish to comment or complain about any aspect of your dealings with us, do get in touch via one of the following methods. Please outline your concerns and quote your order number. All complaints will be dealt with in the strictest of confidence.

Call Us:
020 4524 5470

WhatsApp Us:
+44 204 524 5470

Email Us:
customerservice@luggagesuperstore.co.uk

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites/services may have in place, and advise that you use caution and refer to these websites’ privacy statements and terms.

The contents of this site and other publications from Luggage Superstore are owned or licensed to Luggage Superstore Ltd or are used with permission by the owner. Reproduction is strictly by permission only.

After you have placed your order, you may be contacted by our review sites, Reviews.io, Trustpilot or Google reviews. Reviews allow us to keep track of our sales and aftercare team's progress and demonstrate our dedication to providing the best possible experience to our customers. You do not have to take part in leaving us a review, but we find it extremely important to know what we are doing right and what we need to improve regarding the overall customer experience.