FAQ

Frequently Asked Questions

This section should assist with our most frequently asked questions about the process of ordering and receiving your item.

What Delivery Options Do you Offer?

We offer Standard, Next Day, Sunday, and Same Day Delivery options to most UK postcodes. Availability is shown clearly at checkout.

Is Delivery Free?

Standard UK Mainland Delivery is free for all orders over £50. Orders under £50.00 will be charged at £4.95. Please click the button below to be taken to our delivery charges section.

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Can I Track my Delivery?

Yes, all orders are sent using tracked services. Once dispatched, you will receive tracking details via email or SMS.

Do you Deliver Internationally?

At present, we only deliver within the United Kingdom.

What is the Return Period?

We offer a 60-day free returns policy on all orders, provided the item is unused and in a resalable condition. This is sometimes extended over the Christmas period.

How do I Return my Item?

Visit our Returns Centre to request a return label and follow the simple steps to send your item back.

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Can I Change or Cancel my Order?

We aim to process orders quickly, so changes or cancellations are not always possible. Please contact us as soon as possible and we’ll do our best to help.

What if my Item Arrives Damaged?

Please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund where appropriate.

What Payment Methods can I Use?

We accept all major debit and credit cards, PayPal, Klarna, and other secure payment options available at checkout.

Do you Offer Price Matching?

Yes, if you find the same item cheaper from a UK authorised retailer, we’ll do our best to match the price.

Are your Products Genuine?

Absolutely. All of our items are 100% genuine and sourced directly from the brands or official distributors.

Do you Offer B2B or Trade Services?

Yes, we provide tailored B2B solutions including trade discounts, volume orders, and branding options. Please see our Business Services page for more information. We will not sell for redistribution.

How can I Contact Customer Service?

If you need further assistance on any aspect of your order, please do get in contact with us and a member of our friendly, UK based customer service team will assist you.

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020 4524 5470