Security & Privacy

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

When you place an order on Luggage Superstore, we may collect and store any personal data that you may volunteer whilst using our services. The type of information that we will collect to process an order will include: Your title and name, your known address, your delivery address, your contact telephone numbers, your e-mail address, and your order and payment details. Details may be forwarded securely to other parties to fulfil this order only. These will include delivery and payment partners. We will never share or sell your data with any other parties.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements. Only customers who have chosen to sign up for email marketing will be contacted regarding any services or promotions we run occasionally. We will not contact you for market research purposes, nor to market any promotions, unless you have opted into subscribing to our newsletter.

If you are placing an order for somebody else, please ensure that you have the right to do this. Luggage Superstore highly advises gaining written permission from the 3rd party customer to submit their personal data to us.

This section shows your rights in regards to the information we store and use.

Luggage Superstore are fully in compliance with the EU General Data Protection Regulation 2016/679 that came into force on May 25th, 2018. The Luggage Superstore Security and Privacy Policy outlines why we require your personal data and how we will use your data to process an order. We will never sell your details on to a 3rd party, nor will we contact you for marketing purposes, unless you choose to opt into our newsletter. Customers must be aware that they own their own data.

We will always tell you why we need your data and what we will do with any given personal details.

Registered Customers can access, amend, or delete their details at any time. Please log into your account to access your personal details. If you are a Guest Customer and would like to request details of the information held about you, we will send this information to you within one month, free of charge.

As outlined above, registered customers can access, edit, or delete their data at any point through the ‘My Account’ section of our website. Alternatively, if requested, we can amend or delete any data that we hold about you. If you are a Guest Customer and would like us to amend or delete details of the information held about you, we will make any changes, free of charge, within one month.

Customers may choose to have their data removed from our system at any point.

This right enables customers to move, copy or transfer their personal data we hold on them within our system to another service in a safe way. Please contact Luggage Superstore on the process for this procedure.

Our newsletter promotes certain products, special offers, and discount codes. Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they know the intended purpose for collecting this data. We will never ask you for your home address or irrelevant personal details when subscribing.

Luggage Superstore will always ensure that customers are aware of why they need to submit their data to us. Customers must opt in to receive our newsletters and separately accept our Terms & Conditions. Customers can unsubscribe from receiving our newsletters at any time by clicking on the provided link at the bottom of all of our newsletters.

Alternatively, customers can contact us to unsubscribe using one of the following methods.

Call Us:
020 4524 5470

WhatsApp Us:
+44 204 524 5470

Email Us:
customerservice@luggagesuperstore.co.uk

Cookies are small files stored within your web browser from our website. Cookies aim to make your browsing experience easier and faster. In addition to the information you supply us, information and data may be automatically collected through cookies. Our website cookies do not collect personal information about you, nor do they allow us to access your computer in any way. All information is collected lawfully and under the EU General Data Protection Regulation.

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely affect the performance of our website.