Delivery & Returns

Next Day Delivery

Left it until the last minute? Don’t worry, we’ve got it covered. We are able to offer Next Day Delivery to most mainland UK Postcodes (exclusions apply). Next Day Delivery is available for £4.95 to most mainland UK postcodes. If an order is received before 2pm Monday-Thursday and before 1pm on a Friday, it will be processed the same day. If an order is received outside of these times, it may not be processed by our warehouse until the next working day.

Next Day Delivery is only dispatched Monday-Friday and there is no dispatch at weekends or Bank Holidays. If you require an order delivered on a weekend day, please select weekend delivery at checkout before 1pm on a Friday and your order will arrive at the latest on Sunday.

Next Day Delivery and Weekend Delivery to UK Mainland postcodes is available on hundreds of products, just look out for the Next Day Delivery Badge or use the Next Day Delivery filter on the left hand side of our website.

If a product is not available for Next Day delivery it will display its estimated delivery speed on the product page and checkout page.

Standard Mainland UK Delivery

We offer free UK Mainland Delivery on all orders over the value of £50.00. Orders will usually be delivered within 5 working days of receiving the order (unless we advise you otherwise). We will advise of any additional shipping charges for customers listed in Areas 2 & 3.

Area 1 is free: England, Wales and parts of Scotland, excluding Highlands & Islands. Area 1 is made up of postcodes not mentioned in areas 2 & 3)

Area 2: The Highlands and Islands of Scotland. (Postcodes IV, HS, AB, KA27-28, KW, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE

Area 3: Northern Ireland, Isle of Man, Isle of Wight, Channel Isles and Isles of Scilly. (inc Postcodes BT, IM, TR21-25, GY, JE)

European Delivery

Orders will usually be delivered within 7 - 10 working days of order, (unless we advise you otherwise). The following delivery charges apply.

Zone 1 (£14.40): Belgium, France, Germany, Luxembourg, Netherlands

Zone 2 (£19.20): Austria, Denmark, Switzerland Zone 3 (£24.00): Czech Republic, Italy, Slovakia, Spain

Zone 4 (£31.20): Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Herzgovina, Bulgaria

Zone 5 (£38.40): Croatia, Latvia, Lithuania, Montenegro, Romania, Serbia

A forwarding agent will be used for any orders placed outside of the UK and all tracking will be provided by the forwarding partner.

How can I make enquiries about my order?

Please phone us on 01732 753300 or email customerservice@luggagesuperstore.co.uk

On what basis can I return goods?

Goods can be returned at customers own expense, within 14 days of receipt and in a resaleable condition. Goods must be returned in original packaging with all tags attached. A full refund will be made, less outbound delivery charges (for items under £50.00 and next day delivery) on receipt.

For the return of unwanted goods, please enclose the following details with your return.

NAME

ORDER NUMBER

REASON FOR RETURN

REQUIREMENTS (Refund/Exchange)

To book with our preferred courier DPD, please follow the link here to their customer friendly online portal. Returns are chargeable at £7.50. This will be deducted from your refund on receipt.

Please note: You will be responsible for the cost of returning goods to us, unless we delivered the item in error or, if the item is faulty. You are responsible for any item until it reaches us, so it is advisable to use a traceable method of postage via a courier.

Returns Address

Returns Department

Luggage Superstore, C/o Tassia

167 Hermitage Rd,

Harringay Warehouse District,

London,

N4 1LZ

Warranty Claims

Goods returned for a warranty claim within the first year of purchase are free of charge, providing they are then confirmed to be faulty by manufacturing defect. If your warranty claim is rejected by the manufacturer, then the return carriage costs of £7.50 will be chargeable before we can send the item back to you.

If your purchase is more than 12 months old, the cost of return for a warranty claim is down to you or it can be raised directly with the manufacturer.

All items returned to us as faulty will be checked by the manufacturer.

Only items that have failed due to a fault in the manufacturing process will be either replaced, repaired or refunded. The warranty covers defects in material and workmanship, it does not cover damage caused by misuse, airline damage, neglect or failure to follow recommended use.

Please note: Our returns and warranty policies do not cover wear and tear, only manufacturing faults. We do not cover airline damage, this needs to be disputed directly with the airline or carrier involved.

How can I return goods damaged by your carrier?

Simply send the goods back to us free of charge. A carrier will be arranged at our expense. (Please advise us of any damage within 3 days of receipt). Also, if the packaging is damaged when it is delivered, please sign with the driver and state that it is damaged.

How are payments refunded to customers for returned goods?

In the event of a valid return, refunds for goods purchased will only be refunded back to the original payment source. In accordance with DSR, this will take place within 5 Working days of receipt of the item.

What warranties or guarantees are provided with goods sold?

All items are guaranteed for at least 1 year against manufacturing defects, however some products will come with an extended manufacturer guarantee. Check the product listing for more details on the length of warranties offered.