Returns Policy

Christmas Returns

Orders placed between 20/11/2023 and 23/12/2023 are subject to an extended returns period and can be returned free of charge by 15/01/2023. If you wish to return an item purchased between 20/11/2023 and 23/12/2023, please let us know before the 12/01/2023. Our usual returns processes as outlined below still apply.

Returning an Item

Goods can be returned within 30 days of receipt and in a re-saleable condition via our Returns Centre. Goods must be returned in their original packaging AND with all tags attached. A full refund will be made, less outbound delivery charges (for items under £50.00 and next day delivery) on receipt.

  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines and a printable label

How to ship back your order

For instructions on how to send your item back to us, please refer to the email sent after placing your return request. Please ensure that any returned items are returned in their original packaging with the supplier tags still attached. 


In the event of a valid return, refunds for goods purchased will only be refunded back to the original payment source or a store credit may be offered. In accordance with DSR, this will take place within 5 Working days of receipt of the item. Gift cards are not refundable.

Warranty Claims

If an item develops a fault, please visit our Warranties page for more information on how to make a warranty claim.