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Delivery & Returns

Christmas Delivery Schedule

Our last date for guranteed Christmas delivery is Monday 18th December 2017. Although we will endeavour to get any orders out placed after this date, we cannot guarantee that they will arrive in time for the big day. If you would like to place an order after 18/12/2017, please do call, before ordering, for a delivery schedule and we will try our best to deliver your order before Friday 22nd December 2017. No orders will be processed between 23/12/2017 and 27/12/2017.

Luggage Superstore Christmas Returns

As of Wednesday 15th November 2017, we will be offering extended returns made on purchases before Thursday 21st December until Monday 15th January 2018. Our standard returns policy will remain in place throughout this period.

We offer free delivery on all products with an order value over £50.00

Delivery in most cases is free. Please call 01732 753300 to check availability for Next Day Delivery option at £4.95. We will advise you before shipping of any additional delivery charge for customers in areas outside of the UK mainland and the highlands. Orders will usually be delivered within 5 working days of order, (unless we advise you otherwise).

Area 1 is Free - England, Wales and parts of Scotland, excluding Highlands and Islands. (Area 1 is made up of postcodes not mentioned in areas 2 and 3)

*Area 2 - The Highlands and Islands of Scotland. (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE)

*Area 3 - Northern Ireland, Isle of Man, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)

European delivery

Orders will usually be delivered within 7 - 10 working days of order, (unless we advise you otherwise). The following delivery charges apply.

Zone 1 - (Belgium, France, Germany, Luxembourg, Netherlands) GBP14.40

Zone 2 - (Austria, Denmark, Switzerland) GBP19.20

Zone 3 - (Czech Republic, Italy, Slovakia, Spain) GBP24.00

Zone 4 - (Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Boznia-Herzgovina, Bulgaria)  GBP31.20

Zone 5 - (Croatia, Latvia, Lithuania, Montenegro, Romania, Serbia) GBP38.40

Next Day DeliveryNext day delivery is available for £4.95

Next day delivery is often available on orders placed before 3pm (excludes saturday, Sunday and bank holidays). Please call our order hotline to arrange this option on 01732 753300. A charge of £4.95 will be made for this service.

How can I make enquiries about my order?

Please phone us on 01732 753300 or email sales@luggagesuperstore.co.uk

On what basis do you return goods?

Goods can be returned at customers own expense, within 14 days of receipt and in saleable condition. Goods must be returned in original packaging with all tags attached.

All items returned to us as faulty will be checked by the manufacturer. Only items that have failed due to a fault in the manufacturing process will be either replaced, repaired or refunded. The warranty covers defects in material and workmanship, it does not cover damage caused by misuse,airline damage, neglect or failure to follow recommended use.

Please note our returns and warranty policies do not cover wear and tear, only manufacturing faults. We do not cover airline damage, this needs to be disputed directly with the airline or carrier involved 

A full refund will be made less outbound delivery charges (for items under £50.00 and next day delivery) on receipt.


Please enclose the following details with your return:

NAME
ORDER NUMBER
REASON FOR RETURN
REQUIREMENTS (refund/exchange)


Please note: you will be responsible for the cost of returning goods to us, unless we delivered the item in error or the item is faulty. 

You are responsible for any item until it reaches us, so it is advisable to use a traceable method of postage via a courier. We recommend using 'Parcel 2 Go' who offer a 2 day service from many postcodes at around £7.00.

We will refund a maximum of £8.00 per item for the return of faulty goods.

Returns Address

Returns Department

Luggage Superstore,
Unit 5A The Grove
Swanley
Kent
BR8 8AJ

How can I return goods damaged by your carrier?

Simply send the goods back to us free of charge. A carrier will be arranged at our expense. (Please advise us of any damage within 3 days of receipt). Also if the packaging is damaged when it is delivered please sign that it is.

How are payments refunded to customers for returned goods?

In the event of a valid return, refunds for goods purchased will only be placed on the original card of payment. In accordance with DSR, this will take place within 5 Working days of receipt of item.

What warranties or guarantees are provided with goods sold?

All items are guaranteed for at least 1 year against manufacturing defects, however some products will come with an extended manufacturer guarantee.