For next day delivery call 0845 409 5386

Q1) How long do orders take to deliver?

Orders will usually be delivered within 5 working days of order. Unless we advise you otherwise.

Next day delivery is often available (excludes saturday, Sunday and bank holidays). Please call our order hotline to arrange this option on 0845 409 5386.   A charge of £4.95 will be made for this service.

Q2) How much is our delivery charge?

Delivery in most cases is free; we will advise you before shipping of any additional delivery charge for customers in areas outside of the UK mainland.

Area 1 - England, Wales and parts of Scotland, excluding Highlands and Islands. (This area is made up of all postcodes not mentioned in areas 2 and 3)

Area 2 - The Highlands and Islands of Scotland. (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)

Area 3 - Northern Ireland, Isle of Man, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)

Q3) How do customers make enquiries about their order?

By telephone or email.

Q4) On what basis do you return goods?

Goods can be returned at customers own expense, within 14 days of receipt and in saleable condition. You must advise us before you send the item back to obtain a returns reference. We cannot process the refund without this reference.

PLEASE NOTE YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING GOODS TO US UNLESS WE DELIVERED THE ITEM IN ERROR, OR THE ITEM IS FAULTY.

FOR YOUR PROTECTION, WHERE YOU ARE RETURNING ITEMS TO US,WE RECOMMEND YOU USE A RECORDED-DELIVERY SERVICE.

Returns Address:-
Luggage Superstore
15 The Mall
Broadway
Bexleyheath
Kent
DA6 7JJ

Q5) How do customers return goods damaged by our carrier?

Free of charge. A carrier will be arranged at our expense. (Please advise us of any damage within 3 days of receipt. Also if the packaging is damaged when it is delivered please sign that it is.

Q6) How are payments refunded to customers for returned goods?

Refunds will be made upon receipt of the item, directly to the card used for the original purchase.

Q7) What warranties or guarantees are provided with goods sold?

All items are guaranteed for at least 1 year against manufacturing defects. However some products will come with an extended manufactures guarantee.