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Delivery & Returns

Delivery & Returns

Free DeliveryWe offer free delivery on all products with an order value over £50.00

Delivery in most cases is free. Please call 01474 854666 to check availability for Next Day Delivery option at £4.95. We will advise you before shipping of any additional delivery charge for customers in areas outside of the UK mainland. Orders will usually be delivered within 5 working days of order, (unless we advise you otherwise).

Area 1 is Free - England, Wales and parts of Scotland, excluding Highlands and Islands. (This area is made up of all postcodes not mentioned in areas 2 and 3)

*Area 2 - The Highlands and Islands of Scotland. (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)

*Area 3 - Northern Ireland, Isle of Man, Channel Isles and Isles of Scilly. (Postcodes BT, IM, TR21-25, GY, JE)

European delivery

Orders will usually be delivered within 7 - 10 working days of order, (unless we advise you otherwise). The following delivery charges apply.

Zone 1 - (Belgium, France, Germany, Luxembourg, Netherlands) GBP14.40

Zone 2 - (Austria, Denmark, Switzerland) GBP19.20

Zone 3 - (Czech Republic, Italy, Slovakia, Spain) GBP24.00

Zone 4 - (Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia, Boznia-Herzgovina, Bulgaria)  GBP31.20

Zone 5 - (Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia) GBP38.40

Next Day DeliveryNext day delivery is available for £4.95

Next day delivery is often available on orders placed before 3pm (excludes saturday, Sunday and bank holidays). Please call our order hotline to arrange this option on 01474 854666. A charge of £4.95 will be made for this service.

How can I make enquiries about my order?

Please phone us on 01474 854666 or email sales@luggagesuperstore.co.uk

On what basis do you return goods?

A Christmas gift... more time to make up your mind.

To help you with your Christmas shopping, products bought from 29 November 2013 can be returned up to 20 January 2014. This gives gift recipients plenty of time to return unwanted presents, so you can shop early without worrying. 

All items returned to us as faulty will be checked by the manufacturer. Only items that has failed due to a fault in the manufacturing process will be replaced or refunded. The warranty covers defects in material and workmanship it does not cover damage caused by misuse,airline damage, neglect or failure to follow recommended use.

 

Goods can be returned at customers own expense, within 14 days of receipt and in saleable condition. Goods must be returned in original packaging with all tags attached.

Please enclose the following details with your return:

NAME
ORDER NUMBER
REASON FOR RETURN
REQUIREMENTS (refund/exchange)

Please note: you will be responsible for the cost of returning goods to us unless we delivered the item in error, or the item is faulty.

You are responsible for any item until it reaches us so it is advisable to use a traceable method of postage such as a Royal Mail signed for service. Heavier items should be sent by courier (www.parcel2go.co.uk offer a 2 day service for around £7.50).

We will refund a maximum of £8.00 per item for the return of faulty goods.

Returns Address

Returns Department

Luggage Superstore,
Unit 10 Clearways Business Centre,
London Road,
West Kingsdown,
Kent TN15 6ES

How can I return goods damaged by your carrier?

Simply send the goods back to us free of charge. A carrier will be arranged at our expense. (Please advise us of any damage within 3 days of receipt). Also if the packaging is damaged when it is delivered please sign that it is.

How are payments refunded to customers for returned goods?

In the event of a valid return, refunds for goods purchased will only be placed on the original card of payment. In accordance with DSR, this will take place within 5 Working days of receipt of item.

What warranties or guarantees are provided with goods sold?

All items are guaranteed for at least 1 year against manufacturing defects, however some products will come with an extended manufacturer guarantee.